Support

Ecommerce Order Fulfillment

Nice! Someone just placed an order and paid for one of your products online. Now it’s up to you to make sure your customer receives the promised product in a timely manner. As you will soon figure out, there are several things that will need to happen to make sure the product reaches your customer safely. You can choose to fulfill the order inhouse – sure! But Terrafyx can help you fulfill this same order quicker, more efficiently and for much less. Wouldn’t it be wiser to let Terrafyx handle the grunt work so you can use your time and resources on more important aspects of your business?

What else Terrafyx can do for your business?

INVENTORY MANAGEMENT

Inventory management is no easy task, but somebody’s got to do it. Working hard is not always the best option especially in this age of technology. We work smart and deploy technology to make lives easier for everybody involved. Our AI-backed analytics tools tell us exactly how much inventory to carry so you can say goodbye to excess or too little inventory. We also utilize technology to generate notifications when certain inventory is running low or approaching the expiration date.

BUSINESS ANALYTICS

Terrafyx gives you access to a whole range of data on your operation that you may not even know existed! We will process all the data and present you in the form of reports that can help you analyze different aspects of your operation. These analytics data can help you make informed decisions, so you never have to resolve to guesswork.

DISTRIBUTED WAREHOUSING

Terrafyx has a network of strategically placed warehouses throughout the nation. You can carry your inventory in multiple warehouses instead of storing them in one, central location. When a customer places an order, the order will be fulfilled from a location closest to your customer. This will help you save money on shipping and better yet, you will woo your customer with blazing fast delivery speed.

WHITE LABEL SERVICE

We are happy to work from behind the scenes. We never include anything that would even slightly suggest that the orders were fulfilled by a third-party company. From the outside, no one will ever be able to tell you that anyone, but your business has fulfilled the order.

STREAMLINED ONBOARDING

Many companies take weeks to complete the onboarding – not us. Our integration is quick and easy and often completed within a few hours. Our cloud-based system utilizes APIs that are compatible with a variety of modern-day eCommerce technologies making us the most flexible, scalable and easy to integrate the system.

CUSTOMER SERVICE THAT YOU CAN COUNT ON

Nothing is more important than your needs. We take great pride in the customer service we provide, and we won’t back down even if we must travel the extra mile to ensure your complete satisfaction. We provide the most comprehensive business solutions at a rate that anyone can afford.

Signs that you need to partner with us:

  • There’s a backlog of orders and your staff are struggling to keep up;
  • Unusually high percentage of products are being returned;
  • You don’t have enough space to store your inventory;
  • You lack a systematic approach to inventory management and order fulfillment;
  • You are spending an arm and a leg to fulfill orders.

What’s the benefit of partnering with Terrafyx?

REAL SAVINGS

We don’t believe in the illusion of savings. You will know exactly how much it will cost to use our service and you can compare that figure with how much you’re spending today. Our deeply discounted shipping rates alone make up for the subscription fee for most businesses.

AFFORDABLE STORAGE

We offer free/affordable storage space. If you get a good deal on bulk purchase, go ahead and buy them. We will store your inventory for pennies. Moreover, we will provide inventory monitoring and management service at no additional cost to you.

MASSIVE SHIPPING DISCOUNTS

Like we mentioned earlier, our customers have access to unadvertised, deeply discounted shipping rates from most major carriers. We have negotiated these special rates with the carriers, and we pass these savings on directly to our customers.

WHAT ARE YOU WAITING FOR? PICK UP YOUR PHONE AND CALL US NOW!

Did you know?

We can help you manage your inventory with ease. Our automated inventory management system can alert you when a product is approaching the expiration date or running low on inventory. It can also suggest an optimal inventory level based on the supply-demand forecast.

Customer Service

Terrafyx takes great pride in the after-sales service, customer support and customer satisfaction. If you have a question or need help with an order, feel free to reach out to us. Our customer service team works round the clock to ensure your business and your customers are well taken care of. We can be reached via phone, email, online chat or our internal ticket system (you need to be a customer with an active subscription to be able to use the internal ticket system).

* Only customers with a valid subscription can create a ticket in our system.