Support

Values

Terrafyx helps businesses by increasing efficiency. We offer order fulfillment, business analytics, superior inventory management and so much more that most businesses see as a significant influx to their bottom line; all in all we are making them more profitable and efficient while delivering better customer experience.

FULFILLMENT

01

SET A GOAL AND ACHIEVE IT

No two businesses will succeed under the same formula; each business is unique, and we will work with you to make sure the best plan is in place so your business can enjoy the desired result. We will consult with you to understand what your goal is and then deploy a plan to realize that goal.

02

EFFICIENCY

We know what we are doing here at Terrafyx. Once a goal is identified and a plan is in place, our staff will deliver professional service and take care of your customers as if they were the only customer that mattered. Our handling and processing of each order reflects our professionalism and efficiency.

03

INNOVATION AND TECHNOLOGY

We are constantly adapting newer technology to help provide our customers with the competitive edge. Artificial Intelligence, Neural Network, Machine Learning, and other Business Analytics tools are used in conjunction with cutting-edge Decision Support Systems so you can reap the benefit of technology without being worked up about it. We will deploy, train and adjust software and processes to best fit your operation.

04

CUSTOMER SERVICE

Customer service is not just another department here at Terrafyx, it’s a practice and attitude that each of us at Terrafyx has sworn into. We deliver the best customer experience no matter who you get to talk with. No wonder we boast the best customer retention and customer satisfaction rate in the industry.

05

UNMATCHED SPEED

ECommerce customers have come to expect blazing-fast delivery. We can help you meet their expectations! Our distributed warehouse network helps you cut down on both shipping costs and time while ensuring your customers’ expectations are met. Most of our orders are processed the same day and our fulfillment centers process orders faster than any of our competitors.

Did you know?

Our core values drive us to improve. We are the premiere solution in the order fulfillment industry and most companies would be content with the status. But that’s not the case with us. We are constantly evolving to improve and expand our services to even better serve business owners.

Customer Service

Terrafyx takes great pride in the after-sales service, customer support and customer satisfaction. If you have a question or need help with an order, feel free to reach out to us. Our customer service team works round the clock to ensure your business and your customers are well taken care of. We can be reached via phone, email, online chat or our internal ticket system (you need to be a customer with an active subscription to be able to use the internal ticket system).

* Only customers with a valid subscription can create a ticket in our system.